Terms and Conditions

INTRODUCTION

Welcome to the official website of Go Corporate Solutions (A Division of Sneller Clothing (PTY) Ltd). Throughout this website and in this document, we will refer to ourselves as “the company,” “we,” “us,” and “our.”

These Terms and Conditions govern the use of our website, including the process of ordering, sales, and delivery of goods. By accessing or using this website, you agree to be bound by these Terms and Conditions.

Our website provides a convenient platform for online shopping, offering a diverse range of products such as clothing, apparel, gifts, headwear, and display items. These products can also be customized and branded according to your specific requirements.

RESTRICTIONS OF WEBSITE USAGE

Except as specifically permitted in these Terms and Conditions, you may not display, publish, copy, print, post, or use the Website or its information in any way. If you choose to advertise your products using information from the Website, you may only use images that are intended for promotional purposes. Using any intellectual property from the Website is strictly prohibited to represent yourself or your website as Go Corporate falsely.

ORDER PLACEMENT

Placing Orders:

Unbranded orders may be placed via our website or you are welcome to send us an email to sales@gocorporate.co.za for a quote.

Branded items have to be added as a quote and will be sent through to us in order to quote you within 1 business day.

Order Acceptance:

We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.

Limited Stock Availability:

Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund.

Price Changes:

Prices shown on our website are subject to change without prior notice. Go Corporate retains the right to modify prices for goods or services offered. Any price adjustments will be communicated through written notice.

Estimated Time of Arrival (ETA):

Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed.
Lead times do not include weekends, South African public holidays, or Go Corporate’s annual shutdown period.

Branding Requests:

In-house branding services are available for products that specify branding options. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.

PAYMENT

Accepted Payment Methods:

Our company accepts payments via Payfast, Ozow, and Bank Deposit. Please note that we do not accept American Express, Diners cards, or cash are not accepted payment methods. a 75% deposit is required within 24 hours of placing the order. Orders will only be dispatched once the payment is confirmed in our account.

International Payments:

Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.

DELIVERY AND COURIER SERVICES

Courier Services:

We only use top-rated and verified couriers to deliver your goods.

Delivery for unbranded products will be calculated at checkout when purchasing products.

Delivery for branded products will be quoted according to the weight and size of your order to your specified address.

CANCELLATIONS AND RETURNS

Order Cancellation and Damages:

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within ten (10) working days may result in order cancellation. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. Orders that have already undergone the layout process cannot be cancelled after ten (10) working days, and a layout fee of one hundred Rand (R100 excluding VAT) per layout will be charged. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Faulty Goods and Returns:

If a product supplied by is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Repair Returns:

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Returns Approval:

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.The following products may not be returned:

1. 1. Gift sets (including consolidated items)
   2. Consumables and perishables

WARRANTIES

Guaranteed Goods

Warranty coverage is available for new goods through Go Corporate-specific warranties or original manufacturer’s warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Go Corporate is not responsible.

Fitness for Purpose:

Go Corporate does not warrant that the goods are suitable for any specific purpose.

Liability and Repairs:

Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.

INTELLECTUAL PROPERTY

Limited License:

By accessing this website, users are granted a limited, non-exclusive license to access and use the content provided for personal, non-commercial purposes. Users must not use, reproduce, modify, or distribute the content, including text, graphics, images, videos, and audio, without obtaining prior written consent from Go Corporate, except as expressly permitted.

Third-Party Content Disclaimer:

Some content on this website may be sourced from third parties. Go Corporate does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.

Trademarks and Logos:

The trademarks, logos, and service marks displayed on this website are the property of their respective owners. Users are strictly prohibited from using any trademarks or logos from this website without obtaining prior written consent from the respective trademark owner.

User Submissions:

By submitting any content, including but not limited to text, images, videos, or other materials, users grant Go Corporate the right to use, reproduce, modify, and adapt the submissions for fulfilling order requests. Go Corporate will not claim ownership of users’ intellectual property and will not use it for any other purpose without obtaining explicit consent. Users are personally responsible for ensuring that their submissions do not infringe upon any third-party intellectual property rights. Go Corporate shall not be held liable for any copyright or trademark infringement arising from user submissions.

DISCLAIMER

Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website.

Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.

We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law.

The Website and all information provided therein are provided “as is” without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.

Any views or statements presented on the Website shall not necessarily reflect our views or statements.

We make no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.

LIMITATION OF LIABILITY

Go Corporate shall not assume any liability for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website, inability to use the Website, or any unlawful activity on the Website or linked third-party websites.

By using the Website, you agree to indemnify and hold Go Corporate harmless against any loss, claim, or damage arising from your use of the Website or any linked third-party websites.

PRIVACY POLICY SUMMARY

Our Privacy Policy outlines how our website safeguards the privacy of its users in compliance with applicable data protection laws.

Collection and Processing of Personal Information:

We will only collect, and process personal information provided by users for specified purposes such as order processing, customer inquiries, enhancing user experience, and legal compliance.

Third-Party Disclosure:

We will not disclose or sell users’ personal information to any third parties without explicit consent, except as required by law or to fulfil contractual obligations.

Security Measures:

We implement appropriate security measures to protect users’ personal information from unauthorized access, alteration, or disclosure.

User Rights

Users have the right to access, correct, or delete their personal information held by our website. These rights can be exercised by contacting our designated data protection officer via email, admin@gocorporate.co.za.

Use of Cookies:

Our website may use cookies or similar technologies to improve user experience. Users can manage or disable cookies through their browser settings.

Consent:

By using our website, users acknowledge and consent to the collection, processing, and storage of their personal information as described in this Privacy Policy. Please refer to our website footer for the complete Privacy Policy.

FORCE MAJEURE

If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement because of the strike, lock-out, fire, explosion, floods, riot, war, accident, act of God, embargo, legislation, shortage of or a breakdown in transportation facilities, civil commotion, unrest or disturbances, cessation of labour, government interference or control, or any other cause or contingency beyond the control of that Party, the Party so affected shall be relieved of its obligations hereunder during the period that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damages either general, special or consequential which the other Party may suffer due to or resulting from such delay or failure, provided always that written notice shall forthwith be given of any such inability to perform by the affected Party.

Any Party invoking force majeure shall, upon the termination of such event giving rise thereto, forthwith give written notice thereof to the other Party. Should such force majeure continue for more than 90 days then the Party who shall not have invoked the force majeure shall be entitled forthwith to cancel this Agreement in respect of any obligations still to be performed hereunder.

GOVERNING LAW

These terms and conditions shall be governed and interpreted by the laws of the Republic of South Africa including but not limited to:
Electronic Communications and Transactions Act (ECTA) 2002
Consumer Protection Act (CPA) 2008
Companies Act 2008
National Credit Act 2005
Consumer Protection Regulations (CPRs)
Protection of Personal Information Act (POPIA) 2013

ARBITRATION

Any disputes arising from or related to this agreement shall be resolved through arbitration. The Rules of the Arbitration Foundation of Southern Africa will govern the arbitration process, with the arbitrator(s) appointed by the Foundation.

SEVERABILITY

If any clause or term of this Agreement is deemed invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining terms and provisions of this Agreement shall remain in full force and effect, unless the invalidity, unenforceability, or illegality fundamentally affects the essence of this Agreement.

GENERAL

This Agreement represents the entire understanding between the parties, superseding any prior agreements or representations, whether written, oral, or implied.
Neither party is bound by any terms, representations, or promises that are not explicitly recorded in this Agreement. Written documentation excludes data messages as defined in the ECTA, and “signed” refers to a handwritten signature without electronic intervention.
No changes or cancellations of this Agreement (including this clause) shall be valid unless in writing and signed by or on behalf of both parties. “In writing” excludes data messages as defined in the ECTA, and “signed” refers to a handwritten signature without electronic intervention.
No leniency or tolerance granted by either party shall be considered a waiver of any rights, and the granting party retains the right to enforce any rights against the other party, past or future.
This Agreement does not create a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or create liabilities on their behalf.

Annexure

SAMPLE POLICY

We understand that clients require samples to close a deal.

Our sample policy is as follows:

1. Samples are available for purchase via our online store or via request sent to sales@gocorporate.co.za

RETURNS AND REFUNDS OF SAMPLES

6. The following samples may not be returned:
   1. Those with an individual product price of less than thirty Rand (R30.00 excluding VAT);
   2. Any branded items; and
   3. Consumables and perishables.
7. Samples with an individual product price of thirty Rand (R30.00 excluding VAT) or more may be returned for a refund or credit if:
   1. The sample items have not been used, worn and are not damaged.
   2. The items are in their original condition and packaging, damage to any part of the packaging will result in the samples not being accepted for return.
   3. The returned items should be accompanied by the relevant original invoice.
   4. The items should be returned within a week of collection.
8. If the samples returned are deemed acceptable by Go Corporate, in its sole discretion, it will process a refund or credit note.
   1. It may take up to 10 (ten) days for Go Corporate to inspect samples;

BRANDING

ARTWORK POLICY

1. ARTWORK GUIDELINES PROCESS
   1. All artwork should be uploaded onto our website for processing, alternatively, you may email us your artwork to sales@gocorporate.co.za
   2. All final layouts should be approved before orders can be processed
   3. Branding will only commence once the layout is approved and full payment is received.
   4. Branding lead times are quoted from the day after artwork approval and proof of payment is received, whichever is later.
   5. For expedited clearing of orders you are encouraged to pay for orders online through the payment portal that can be accessed on our website or if paying into one of our bank accounts, please use the order number as reference and e-mail your proof of payment to sales@gocorporate.co.za.
2. ARTWORK SUBMISSION
   1. Only PC format artwork will be accepted, vector artwork is preferred but artwork in the following file formats will be acceptable:
      1. .CDR;
      2. .EPS;
      3. .AI;
      4. .PDF;
      5. .FH.
   2. The following formats are not accepted:
      1. Word or PowerPoint files
      2. Gif and jpeg (under 600dpi)
   3. Artwork for multicoloured imprints must be sent as a colour separated file, save for in the instance of digital printing.
   4. If typesetting is required, clients must include font and size. To avoid font substitutions, all fonts submitted must be converted to “curves”.
3. ARTWORK APPROVAL AND APPLICABLE FEES
   1. All artwork needs to be approved, branding will only commence once artwork has been approved and full payment for the order has been received.
   2. By approving the artwork;
      1. You accept the layout as depicted in the artwork, you have ensured that the item being branded, colour and size of the item are correct.
      2. Go Corporate will not be held accountable for any spelling or artwork errors on items branded in accordance to the approved artwork.
   3. Once artwork has been approved, no changes will be accepted.
   4. Printing colours will be matched as close as possible to pantone colours or swatches supplied, we do not guarantee a 100% colour match.
   5. We do not guarantee any print onto metal or ceramics.
   6. Additional fees do not apply to artwork received in the correct format however artwork received in the incorrect format will attract a redrawing fee of two hundred Rand (R250 excluding VAT). This fee will accommodate two further changes to the layouts, where after any additional changes will be charged for at one hundred Rand (R120 excluding VAT) per change.
   7. Branding cancelled after layouts have been generated will be charged for at one hundred and twenty Rand (R120 excluding) VAT per layout completed.
4. UNBRANDED BULK ORDERS
   1. Unbranded bulk orders will be dispatched the day after both the payment has been received.
   2. If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made).

DISPLAY REPAIR POLICY

11. Display hardware purchased from Go Corporate comes with a 3-year limited mechanical repair warranty.
12. The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
13. Display hardware that is under warranty and requires repair must be returned to Go Corporate at the client’s own expense. All broken or damaged parts must be included.

WORKWEAR POLICY

1. Manufacture of workwear products will only commence when the order is received and, for COD clients, full payment is received. Once a sales order is generated your order may not be cancelled or changed.
2. Conti suit sets are sold according to industry-standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
3. Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
4. We will not accept any returns on unbranded or branded workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.